We aim to keep our terms and conditions as user friendly as possible. We have 8 terms that are designed to provide clarity and protection for all parties:
- A reservation is deemed to have been made when a reservation deposit of 50% of total cost of the villa hire has been received by La Casona Marbella. The payment has to be made by bank transfer. La Casona Marbella will issue receipt for this payment together with confirmation of the reservation.
- Full payment is due two calendar months prior to commencement of the hire period.
- Any cancellations must be made in writing, via email. Cancellations received two calendar months or more before commencement of hire period will be subject to a 25% reduction of total cost fee. Refunds for cancellations made after this point are at the discretion of the owner of the property.
- This property is individually owned and maintained by the owners. We want guests to enjoy themselves but request that they show the same level of respect to the property of others that they would like to receive for their own. We take a security deposit against breakages or damages. If no breakages or damages occur then this will be returned in full within 14 working days. In the unlikely event that problems are encountered, they will be rectified from the security deposit. The liability of the rental party is not limited to the security deposit.
- We strongly recommend that all rental parties take out adequate insurance cover prior to travelling. La Casona Marbella cannot be held liable for any inadequacies in the rental parties’ insurance cover although the property is fully insured.
- This property is cleaned thoroughly prior to the rental period. We request that property is left in a reasonable state of cleanliness. Linens and towels are included for the property.
- The property is offered for rental for the sole purpose of a holiday. No form of commercial activity is permitted on the premises. The number of persons occupying the property must not exceed that stated on the booking form. Should the customer wish to hold a large party, please inform us beforehand so we can check with the owner.
- Check in time is 16.00 hrs unless agreed otherwise. Check out time is 12.00 noon.